HSW – AMITY

HSW -> AMITY

• 1 way or return ticket on the Amity Water Taxi
• Life vest
• Bathroom on board
• Knowledgeable local staff to help with choosing the best way to spend your day

*Drinks can be purchased on board

• Brisbane River
• Moreton Bay
• Islands of Moreton Bay
• Chance to see wildlife throughout the bay
• Humpback whale spotting (June to October)

• Comfortable clothing
• Beachwear
• Towel
• Footwear
• Camera

WHERE DO I MEET MY BOAT?

• This service departs from Howard Smith Wharves at 8:00 7 days per week. We offer departures from Hamilton, Northshore 30 minutes after departure from Howard Smith Wharves. The return service arrives at Hamilton 30 minutes prior to final arrival location of Howard Smith Wharves.

  Howard Smith Wharves Departure/Arrival Location: 5 Boundary St, Brisbane City QLD 4000

  Hamilton Departure/Arrival Location: 305 McArthur Ave, Hamilton, QLD, 4007

  Amity Departure/Arrival Location: Amity Point Jetty

• Please arrive at the terminal 15 minutes prior to departure time

IS THERE PARKING AVAILABLE?

• Yes, there is ample parking available at all Brisbane departure locations

IS THE TRIP SUITABLE FOR KIDS?

• Yes absolutely
• Not suitable for people with back or heart conditions, pregnant women, and children under 4

ARE FOOD AND DRINK PROVIDED?

• There are light snacks and drinks available to purchase on board. If you want to have a fully inclusive tour please check out our other services.

WILL I GET SEASICK?

• Our crossing through Moreton Bay can become rough and we advise anyone that suffers from seasickness to take their medication prior to travel.
• If you do begin to feel unwell please advise the crew so they can move you to a more comfortable seat or provide sick bags.

ARE THERE ANY MEDICAL OR HEALTH RESTRICTIONS?

• Given the changing conditions on the bay and our high speed boats, the trip can become quite exciting. While the seats are safe and comfortable, the motion could aggravate an existing back condition.
• Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions.
• We reserve the right to refuse travel in the interests of your own health and safety.

WHAT TIME SHOULD I ARRIVE?

• In order to keep to our schedule, we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick-up time. If we arrive early, we’ll start boarding immediately.

WHAT DO I NEED TO BRING?

• We recommend bringing a change of clothes, swimming attire, a jumper/jacket, towel, hat, water bottle, sunglasses, and sunscreen.

WILL I GET WET ON THE BOAT?

• Our boats cruise at 25-30 knots, and sea spray often occurs and adds to the experience! The boats are equipped with clear roll-downs which will be utilised where necessary.

ARE THERE TOILET FACILITIES ON THE BOATS?

• Yes, our boats are equipped with a full private toilet. Please let the crew know if you need to go while we are underway.

WHAT HAPPENS IN THE EVENT OF RAIN?

• River to Bay seeks to run all its trips as planned. Our Boats are fully contained and we will do our best to ensure that passengers do not get wet whilst on the boat.
• Our water taxi services will only be cancelled in the event of strong winds and large swells that are deemed unsafe.
• If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

WHAT HAPPENS IF WE CANCEL?

• In the event of a cancelled service, we will do our best to reschedule you to a more suitable date. If there is no tour immediately available, we will supply a gift voucher that is valid for 3 years.

Do you offer any discounts for big groups?

• Unfortunately, no we do not currently offer any discounts or group rates for bigger groups.

Do you allow the purchase of multi-tickets?

• Yes, we do allow purchases of multi-tickets but the dates of all your trips will need to be selected in advance at purchase date. We do not offer any multi-tickets to be blank in dates, allowing customers to just jump on the boat at any date/time as we do have a capacity on the boat and to ensure that you get on a trip you need to be counted in the numbers on board prior.

Do you offer any discounts for regular commuters?

• Unfortunately, at this time there are no discounts offered for regular commuters.

Do you offer any discounts for multi-tickets?

• At this time, there are no discounts offered for the purchase of multi-tickets.

Do you offer discounts for concessions?

• Yes, We offer concessions to people who hold a pension card.

What are the age restrictions on board?

• No however it is recommended that if you decide to bring your child on board who is below the age of 5, you check the weather on the day, as if it is a rough day, it won’t be very comfortable for the child on board. The child will need to sit in a middle seat and needs to be held the whole time by a parent or guardian. Due to this recommendation, if anything were to happen to your child on board, the River to Bay team are not liable for this. 

Are the age restrictions just a recommendation?

• The age restrictions are just a recommendation made by the team at River to Bay. It is recommended that if you decide to bring your child on board who is below the age of 5, you check the weather on the day, as if it is a rough day, it won’t be very comfortable for the child on board. The child will need to sit in a middle seat and needs to be held the whole time by a parent or guardian. Due to this recommendation, if anything were to happen to your child on board, the River to Bay team are not liable for this. 

Do I need to buy a ticket for my baby to come on board?

• Yes, all children under the age of 12 will need to have a child ticket booked for them.

Are you allowed to bring bikes on board?

• Yes, if required, bikes are allowed on board, however, there is very minimal room on board for things like this so please understand that if on the day the boat is packed to the maximum amount within the safety guidelines your bike may be declined to come on board. Once this is considered and you decide to bring your bike on board, please know that River to Bay is not liable for any damages that may be caused on board. 

Are you allowed to bring electric scooters on board?

• Yes, if required, electric scooters are allowed on board, however, there is very minimal room on board for things like this so please understand that if on the day the boat is packed to the maximum amount within the safety guidelines your bike may be declined to come on board.

  If you decide to bring it, please be aware that the boat will be open it is not an enclosed boat unless it is raining, we will pull down the clear sides to ensure the customers don’t get wet.

  With all of this considered, if you still decide to bring your scooter, please know that River to Bay is not liable for any damages that may be caused on board.

Are you allowed to bring luggage on board?

• Yes, within reason, at the moment there is not a lot of spare room on board. Currently our team are working on installing a landing at the back of the boat that will allow for more storage on board. 

Are dogs allowed on board?

• Dogs are allowed on the boat under the conditions that, the dog must be on a lead at all times, the dog must not be considered dangerous or at risk of endangering others and that customers on board need to consider the size of the dog as we do not have a lot of spare space on board so we wouldn’t really recommend bringing bigger dogs.

Are your boats wheelchair accessible?

• We are still working on being wheelchair accessible, such as trying to implement something on board that ensures that the wheelchair and the person on the wheelchair is safe and secure on the trip. Please keep an eye out on our website to see when this has been implemented. 

• Please understand that this is a fast shuttle service and we will endeavour to make your journey as comfortable as possible. Please ensure you consider the weather conditions on the day if you have a pre-existing back, neck or hip condition, are pregnant (weather dependant) or are bringing children under the age of 3. 
• Child rate applies to passengers from 0-12 years old inclusive