FAQ’s

Brewery Tour Questions

Do you cater for people with disabilities

Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

Is the tour suitable for kids

When it comes to the Brewery Tours they are strictly 18+.

Is there parking available?

If you are driving to meet the boat, we recommend parking at Northshore Harbour at 285 MacArthur Ave, Hamilton QLD 4006

Is there toilet access on the boats?

Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

Will I get seasick?

Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us. 

What time should I arrive?

In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

What do i need to bring?

Bring a small backpack or the like as storage space is minimal.  You’ll need smart casual clothes as we will be going to venues that adhere to basic dress codes. Also ladies try to avoid high heels are we may be parking on beaches which can be a hassle for you if you choose to wear them.  In winter months something warmer as well as the wind can be quite cold.

Will I get wet on the boat?

Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

Do you serve food or drinks?

All Brewery tours currently include 2 complimentary drinks while on the boat.  You’re welcome to order food directly at the venues.

Are there any medical or health restrictions?

While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

How are we different to a City Cat.

Unlike City Cats you’re allowed to drink on our vessels. Our Brewery Tours are all guided tours and we don’t stop at every location along the river therefore we’re much much quicker.

What happens in the event of rain?

River to Bay seeks to run all its tours as planned. Our Boats are fully contained and we will ensure that passengers do not get wet whilst on the boat. We do recommend however, to bring an umbrella whilst travelling to each venue. If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years.

What happens if we cancel?

In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.

ISLAND TOUR QUESTIONS

WHERE DO I MEET MY BOAT?

Our island tours depart from Northshore Harbour Cafe.

285 MacArthur Ave, Hamilton Queensland 4006

Is the tour suitable for kids

For children under 3 years of age we don’t advise the Island Tour.  We are on the boat during day and it will be windy and sunny.  We also do activities off the boat that require swimming ability and some walking. Generally not suitable for kids under 8, but between 5 and 10 at parents discretion.

When it comes to the Brewery Tours they are however our tours are strictly 18+.

Is food and drink provided?

Depending on the tour, your fare might include an Island style hot lunch.  On top of this we’ll always provide plenty of water to refill your water bottles.  Drinks and snacks are available for purchase on the boats – cash only please as we may not have data reception out on the bay.

Do you cater for people with disabilities

Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

Is there parking available?

If you are driving to meet the boat, we recommend coming parking at Northshore Harbour, which is easily accessible from north or south of the Brisbane River and just off the Gateway Motorway.  There is also plenty of free parking at Northshore.  

Do I need to be able to swim?

No, but the tours will be more fun if you can.  Many itineraries involved guided or free time snorkelling and swimming.  The underwater world is a key part of Moreton Bay’s attraction.  Please ensure that you tell our tour leaders if you are not a strong swimmer so they can keep a close eye on you.

Do you cater for special dietary needs?

On booking, you will be given the opportunity to specify dietary preferences and we will accommodate them as best we can.  It is too late to do so on the day of the tour.

Will I get seasick?

Moreton Bay is quite a big expanse of water, and on some days it can get rough.  Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us.  Please be aware, once out on the bay, we cannot bring you back in at the expense of the rest of the boat.

Will I get wet on the boat?

Do we have access to a toilet?

Are there any medical or health restrictions?

Are there any medical or health restrictions?

While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

What time should I arrive?

In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

What do i need to bring?

Bring a small backpack or the like as storage space is minimal.  You’ll need comfortable clothes, hat, water bottle sunglasses, swimming attire, flip flops, sunscreen, and a towel.  In winter months something warmer as well as the wind can be quite cold.  You’ll also need some cash for onboard purchases.

Are there any gear hire fee's

Everything you need is included in your all-inclusive fare.  We provide wet weather gear, snorkel equipment, noodles, wet suits as needed for no additional cost.  Additional options and souvenirs may be available at additional cost but are totally optional.

Will I get wet on the boat?

Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

Is there toilet access on the boats?

Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

What happens in the event of rain?

River to Bay seeks to run all its tours as planned. Our Boats are fully contained and we will ensure that passengers do not get wet whilst on the boat. We do recommend however, to bring an umbrella whilst travelling to each venue. If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years.

With regards to our Bay tours in the event of rain we also endeavour to travel. Whilst it may be raining in Brisbane it is often clear blue skies out at Moreton Island and Stradbroke Island. Our bay tours will only be cancelled in the event of strong winds and large swells that are deemed unsafe. If a tour is cancelled or you decide you would not like to travel that day we can reschedule you or provide a gift voucher for use at a later date.

What happens if we cancel?

In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.

Get in touch with one of our team to plan your next island getaway with a private charter