FAQ’s

Will I need to have had a COVID-19 vaccine to be allowed on any tour?

No. Our tours are open to everyone, regardless of vaccination status.

 

STRADDIE SHUTTLE Questions

WHERE DO I MEET MY BOAT? HAMILTON-MANLY WATER TAXI

  • Our Manly Water Taxi Service departs & arrives from Kingsford Smith River Hub, Kingsford Smith Drive, Hamilton https://maps.app.goo.gl/YvkQxvJsz8RWHRTj6
  • SEPARATE TICKETS ARE REQUIRED FOR THE HAMILTON – MANLY SERVICE AND THE MANLY – DUNWICH SERVICE
  • Please arrive at the terminal 15 minutes prior to departure time

WHERE DO I MEET MY BOAT? MANLY-STRADBROKE WATER TAXI

  • Our Water Taxi Service departs & arrives from Brett’s Wharf, Hamilton, William Gunn Jetty, Manly and One Mile Jetty, Dunwich
  • SEPARATE TICKETS ARE REQUIRED FOR THE HAMILTON – MANLY SERVICE AND THE MANLY – DUNWICH SERVICE
  • Please arrive at the terminal 15 minutes prior to departure time

IS THERE PARKING AVAILABLE?

  • Yes, there is ample parking available at both Brisbane departure locations
  • On street parking near Kingsford Smith River Hub, and around William Gunn Jetty, Manly

 

IS THE TRIP SUITABLE FOR KIDS?

  • Yes absolutely
  • Not suitable for people with back or heart conditions, pregnant women, and children under 4

ARE FOOD AND DRINK PROVIDED?

  • There are light snacks and drinks available to purchase on board. If you want to have a fully inclusive tour please check out our other services.

WILL I GET SEASICK?

  • Our crossing through Moreton Bay can become rough and we advise anyone that suffers from seasickness to take their medication prior to travel.
  • If you do begin to feel unwell please advise the crew so they can move you to a more comfortable seat or provide sick bags.

ARE THERE ANY MEDICAL OR HEALTH RESTRICTIONS?

  • Given the changing conditions on the bay and our high speed boats, the trip can become quite exciting. While the seats are safe and comfortable, the motion could aggravate an existing back condition.
  • Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions.
  • We reserve the right to refuse travel in the interests of your own health and safety.

WHAT TIME SHOULD I ARRIVE?

  • In order to keep to our schedule, we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick-up time. If we arrive early, we’ll start boarding immediately.

WHAT DO I NEED TO BRING?

  • We recommend bringing a change of clothes, swimming attire, a jumper/jacket, towel, hat, water bottle, sunglasses, and sunscreen.

WILL I GET WET ON THE BOAT?

  • Our boats cruise at 25-30 knots, and sea spray often occurs and adds to the experience! The boats are equipped with clear roll-downs which will be utilised where necessary.

ARE THERE TOILET FACILITIES ON THE BOATS?

  • Yes, our boats are equipped with a full private toilet. Please let the crew know if you need to go while we are underway.

WHAT HAPPENS IN THE EVENT OF RAIN?

  • River to Bay seeks to run all its trips as planned. Our Boats are fully contained and we will do our best to ensure that passengers do not get wet whilst on the boat.
  • Our water taxi services will only be cancelled in the event of strong winds and large swells that are deemed unsafe.
  • If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

WHAT HAPPENS IF WE CANCEL?

  • In the event of a cancelled service, we will do our best to reschedule you to a more suitable date. If there is no tour immediately available, we will supply a gift voucher that is valid for 3 years.

Do you offer any discounts for big groups?

  • Unfortunately, no we do not currently offer any discounts or group rates for bigger groups.

Do you allow the purchase of multi-tickets?

  • Yes, we do allow purchases of multi-tickets but the dates of all your trips will need to be selected in advance at purchase date. We do not offer any multi-tickets to be blank in dates, allowing customers to just jump on the boat at any date/time as we do have a capacity on the boat and to ensure that you get on a trip you need to be counted in the numbers on board prior.

Do you offer any discounts for regular commuters?

  • Unfortunately, at this time there are no discounts offered for regular commuters.

Do you offer any discounts for multi-tickets?

  • At this time, there are no discounts offered for the purchase of multi-tickets.

Do you offer discounts for concessions?

  • Yes, We offer concessions to people who hold a pension card.

What are the age restrictions on board?

  • We recommend that children under 5 don’t go on board due to the boat being a high-speed vehicle.

Are the age restrictions just a recommendation?

  • The age restrictions are just a recommendation made by the team at River to Bay. It is recommended that if you decide to bring your child on board who is below the age of 5, you check the weather on the day, as if it is a rough day, it won’t be very comfortable for the child on board. The child will need to sit in a middle seat and needs to be held the whole time by a parent or guardian. Due to this recommendation, if anything were to happen to your child on board, the River to Bay team are not liable for this. 

Do I need to buy a ticket for my baby to come on board?

  • Yes, all children under the age of 12 will need to have a child ticket booked for them.

Are you allowed to bring bikes on board?

  • Yes, if required, bikes are allowed on board, however, there is very minimal room on board for things like this so please understand that if on the day the boat is packed to the maximum amount within the safety guidelines your bike may be declined to come on board. Once this is considered and you decide to bring your bike on board, please know that River to Bay is not liable for any damages that may be caused on board. 

Are you allowed to bring electric scooters on board?

  • Yes, if required, electric scooters are allowed on board, however, there is very minimal room on board for things like this so please understand that if on the day the boat is packed to the maximum amount within the safety guidelines your bike may be declined to come on board.

    If you decide to bring it, please be aware that the boat will be open it is not an enclosed boat unless it is raining, we will pull down the clear sides to ensure the customers don’t get wet.

    With all of this considered, if you still decide to bring your scooter, please know that River to Bay is not liable for any damages that may be caused on board.

Are you allowed to bring luggage on board?

  • Yes, within reason, at the moment there is not a lot of spare room on board. Currently our team are working on installing a landing at the back of the boat that will allow for more storage on board. 

Are dogs allowed on board?

  • Dogs are allowed on the boat under the conditions that, the dog must be on a lead at all times, the dog must not be considered dangerous or at risk of endangering others and that customers on board need to consider the size of the dog as we do not have a lot of spare space on board so we wouldn’t really recommend bringing bigger dogs.

Are your boats wheelchair accessible?

  • We are still working on being wheelchair accessible, such as trying to implement something on board that ensures that the wheelchair and the person on the wheelchair is safe and secure on the trip. Please keep an eye out on our website to see when this has been implemented.

    River Tour Questions

    Do you cater for people with disabilities

    Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

    Is the tour suitable for kids

    When it comes to the Brewery Tours they are strictly 18+.

    Is there parking available?

    If you are driving to meet the boat, we recommend parking at large Car Park near Northshore Harbour, Hamilton, 4007

    Is there toilet access on the boats?

    Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

    Will I get seasick?

    Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us. 

    What time should I arrive?

    In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

    What do i need to bring?

    Bring a small backpack or the like as storage space is minimal.  You’ll need smart casual clothes as we will be going to venues that adhere to basic dress codes. Also ladies try to avoid high heels are we may be parking on beaches which can be a hassle for you if you choose to wear them.  In winter months something warmer as well as the wind can be quite cold.

    Will I get wet on the boat?

    Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

    Do you serve food or drinks?

    We are fully licensed and will have alcoholic & non-alcoholic drinks for sale as well as snacks.

    Are there any medical or health restrictions?

    While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

    How are we different to a City Cat?

    Unlike City Cats you’re allowed to drink on our vessels. Our Brewery Tours are all guided tours and we don’t stop at every location along the river therefore we’re much much quicker.

    What is the River to Bay Refund/Cancellation policy?

    Guest cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee.

    What happens in the event of rain?

    River to Bay seeks to run all its tours as planned. Our Boats are fully contained and we will ensure that passengers do not get wet whilst on the boat. We do recommend, however, to bring an umbrella whilst travelling to each venue.

    If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

    What happens if we cancel?

    In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.

    ISLAND TOUR QUESTIONS

    WHERE DO I MEET MY BOAT?

    Please refer to your specific tour confirmation for more information.

    Most of our island tours depart from One Mile Jetty, North Stradbroke Island.

    Some tours that were booked prior to February 2024 will still depart from Northshore Harbour, Hamilton.

    Is the tour suitable for kids

    For children under 6 years of age, we don’t advise the Island Tour.  We are on the boat during the day and it will be windy and sunny.  We also do activities off the boat that require swimming ability and some walking. Generally not suitable for kids under 6, but from 6 to 14 at parents’ discretion.

    When it comes to the Brewery Tours they are however our tours are strictly 18+.

    Is food and drink provided?

    Drinks and snacks are available for purchase on the boats – cash is preferred only please as we may not have data reception out on the bay. We do have payment facilities available.

    Do you cater for people with disabilities

    Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

    Is there parking available?

    There is ample parking available near most of our departure points.

     

    Do I need to be able to swim?

    No, but the tours will be more fun if you can.  Many itineraries involved guided or free time snorkelling and swimming.  The underwater world is a key part of Moreton Bay’s attraction.  Please ensure that you tell our tour leaders if you are not a strong swimmer so they can keep a close eye on you.

    Do you cater for special dietary needs?

    On booking, you will be given the opportunity to specify dietary preferences and we will accommodate them as best we can.  It is too late to do so on the day of the tour.

    Will I get seasick?

    Moreton Bay is quite a big expanse of water, and on some days it can get rough.  Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us.  Please be aware, once out on the bay, we cannot bring you back in at the expense of the rest of the boat.

    Are there any medical or health restrictions?

    While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

    What time should I arrive?

    In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

    What do i need to bring?

    Bring a small backpack or the like as storage space is minimal.  You’ll need comfortable clothes, hat, water bottle sunglasses, swimming attire, flip flops, sunscreen, and a towel.  In winter months something warmer as well as the wind can be quite cold.  You’ll also need some cash for onboard purchases.

    Are there any gear hire fee's

    Most of our tours do not require additional gear however please refer to your specific tour for more accurate information.

    Will I get wet on the boat?

    Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

    Is there toilet access on the boats?

    Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

    What is the River to Bay Refund/Cancellation policy?

    Guest cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee.

    What happens in the event of rain?

    River to Bay seeks to run all its tours as planned. Whilst it may be raining in Brisbane it is often clear blue skies out at Moreton Island and Stradbroke Island. Our bay tours will only be cancelled in the event of strong winds and large swells that are deemed unsafe.

    If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

    What happens if we cancel?

    In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.