FAQ’s

ISLAND TOUR QUESTIONS

Which Island Tours Do These FAQ's cover?

These FAQ’s are for public Island Tours and do not relate to Private Charter Island Tours. Please refer to your specific tour confirmation for more information.

 

WHERE DO I MEET MY BOAT?

Please refer to your specific tour confirmation for more information.

 

Is the tour suitable for kids

For children under 6 years of age, we don’t advise the Island Tour.  We are on the boat during the day and it will be windy and sunny.  We also do activities off the boat that require swimming ability and some walking. Generally not suitable for kids under 6, but from 6 to 14 at parents’ discretion.

When it comes to the Pub Tours they are however our tours are strictly 18+.

Is food and drink provided?

Drinks and snacks are available for purchase on the boats – cash is preferred only please as we may not have data reception out on the bay. We do have payment facilities available.

Do you cater for people with disabilities

Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

Is there parking available?

There is ample parking available near most of our departure points.

 

Do I need to be able to swim?

No, but the tours will be more fun if you can.  Many itineraries involved guided or free time snorkelling and swimming.  The underwater world is a key part of Moreton Bay’s attraction.  Please ensure that you tell our tour leaders if you are not a strong swimmer so they can keep a close eye on you.

Do you cater for special dietary needs?

On booking, you will be given the opportunity to specify dietary preferences and we will accommodate them as best we can.  It is too late to do so on the day of the tour.

Will I get seasick?

Moreton Bay is quite a big expanse of water, and on some days it can get rough.  Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us.  Please be aware, once out on the bay, we cannot bring you back in at the expense of the rest of the boat.

Are there any medical or health restrictions?

While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

What time should I arrive?

In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

What do i need to bring?

Bring a small backpack or the like as storage space is minimal.  You’ll need comfortable clothes, hat, water bottle sunglasses, swimming attire, flip flops, sunscreen, and a towel.  In winter months something warmer as well as the wind can be quite cold.  You’ll also need some cash for onboard purchases.

Are there any gear hire fee's

Most of our tours do not require additional gear however please refer to your specific tour for more accurate information.

Will I get wet on the boat?

Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

Is there toilet access on the boats?

Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

What is the River to Bay Refund/Cancellation policy?

Guest cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee.

What happens in the event of rain?

River to Bay seeks to run all its tours as planned. Whilst it may be raining in Brisbane it is often clear blue skies out at Moreton Island and Stradbroke Island. Our bay tours will only be cancelled in the event of strong winds and large swells that are deemed unsafe.

If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

What happens if we cancel?

In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.

River Tour Questions

Which River Tours Do These FAQ'S Cover?

These FAQ’s are for public River Tours and do not relate to Private Charter River Tours. Please refer to your specific tour confirmation for more information.

Do you cater for people with disabilities

Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

Is the tour suitable for kids

When it comes to the Pub Tours they are strictly 18+.

Is there parking available?

Most of the pick up locations have parking availalble.

Is there toilet access on the boats?

Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

Will I get seasick?

Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us. 

What time should I arrive?

In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

What do i need to bring?

Bring a small backpack or the like as storage space is minimal.  You’ll need smart casual clothes as we will be going to venues that adhere to basic dress codes. Also ladies try to avoid high heels are we may be parking on beaches which can be a hassle for you if you choose to wear them.  In winter months something warmer as well as the wind can be quite cold.

Will I get wet on the boat?

Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

Do you serve food or drinks?

We are fully licensed and will have alcoholic & non-alcoholic drinks for sale as well as snacks.

Are there any medical or health restrictions?

While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

How are we different to a City Cat?

Unlike City Cats you’re allowed to drink on our vessels. Our Brewery Tours are all guided tours and we don’t stop at every location along the river therefore we’re much much quicker.

What is the River to Bay Refund/Cancellation policy?

Guest cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee.

What happens in the event of rain?

River to Bay seeks to run all its tours as planned. Our Boats are fully contained and we will ensure that passengers do not get wet whilst on the boat. We do recommend, however, to bring an umbrella whilst travelling to each venue.

If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

What happens if we cancel?

In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.

PRIVATE CHARTER Tour Questions

Which Tours Do These FAQ'S Cover?

These FAQ’s are for Private Charter Tour.  Please refer to your specific tour confirmation for more information.

What are your rules for Rescheduling Private Charters?

All deposits for Private Charters are non refundable

More than 7 days prior to travel – Free reschedule

No rescheduling is available less than 7 days prior to travel date – 100% cancellation fee

If reschedule date is more than 1 month from original travel date, your charter price is subject to change in line with current prices.

No Show – 100% cancellation fee

River To Bay reserves the right to change or cancel activities in the event of unsafe conditions.

All tours and activities are subject to weather and tidal conditions.

Do you cater for people with disabilities

Our boats are safe and roomy, with a variety of seating options to cater for various levels of ability.  If you are in doubt, please contact our staff on booking and we’ll endeavour to accommodate your particular circumstances.  Make sure you let us know in advance.

Is the tour suitable for kids

When it comes to the Pub Tours they are strictly 18+.

Is there parking available?

Most of the pick up locations have parking availalble.

Is there toilet access on the boats?

Yes, our boats are equipped with a full private toilet.  We also stop at some locations that have larger facilities.  Please let the crew know if you need to go while we are underway.

Will I get seasick?

Even on calm days, if you are susceptible to seasickness you may feel unwell.  Our advice is that if you are in doubt, you should seek advice on medication from a pharmacist and take that medicine well before you get on the boat, so it has time to work.  Also, please let the boat crew know as soon as you feel a little unwell and we can put you in a calmer seat and keep an eye on you.  Most people get seasick at some time in their lives, so please don’t be embarrassed about telling us. 

What time should I arrive?

In order to keep to our schedule we ask that you are at the pontoon waiting for us at least 15 minutes before the scheduled pick up time.  If we arrive early we’ll start boarding immediately.

What do i need to bring?

Bring a small backpack or the like as storage space is minimal.  You’ll need smart casual clothes as we will be going to venues that adhere to basic dress codes. Also ladies try to avoid high heels are we may be parking on beaches which can be a hassle for you if you choose to wear them.  In winter months something warmer as well as the wind can be quite cold.

Will I get wet on the boat?

Our boats will cruise at 25-30 knots, which will throw up a bit of spray in most weather conditions.  The boats are equipped with clear roll-down blinds all around, which mostly keep it dry.  However, boats are boats and there is always a chance you and your stuff will get a splash.  We recommend leaving things at home that just cannot get wet.

Do you serve food or drinks?

We are fully licensed and will have alcoholic & non-alcoholic drinks for sale as well as snacks.

Are there any medical or health restrictions?

While this is not a thrill ride, our boats travel at speed and the water is sometimes choppy making for a bouncy ride.  While the seats are safe and comfortable, the motion could aggravate an existing back condition.  Similarly, some activities are strenuous and not suitable to be undertaken by people with heart conditions. If you are pregnant, you should consult your doctor before intending to ride for their advice.  While we don’t have in place blanket exclusions, you must let us know if you have any condition that may affect your ability to safely participate in the tour.  We reserve the right to refuse to take you in the interests of your own health and safety.

How are we different to a City Cat?

Unlike City Cats you’re allowed to drink on our vessels. Our Brewery Tours are all guided tours and we don’t stop at every location along the river therefore we’re much much quicker.

What happens in the event of rain?

River to Bay seeks to run all its tours as planned. Our Boats are fully contained and we will ensure that passengers do not get wet whilst on the boat. We do recommend, however, to bring an umbrella whilst travelling to each venue.

If you do not wish to travel due to the weather we can reschedule you or provide a gift voucher that is valid for up to 3 years. However, any cancellations within 48 hours prior to a tour will incur a 100% cancellation fee. Guests requesting a reschedule 48 hours prior to a tour will incur a 50% cancellation fee as per our T&Cs.

What happens if we cancel?

In the event of a cancelled tour we will do our best to reschedule you to a more suitable date. If there is not one immediately available we will supply a gift voucher which is valid for 3 years.